Collection of Personal Health Information

We collect personal health information about you directly from you or from the person acting on your behalf. The personal health information that we collect may include, for example: your name, date of birth, health identification numbers, address, health history, and record of your visits to Get Well Clinic ("GWC") and the support you received during those visits.

Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits us to do so. We make sure that only those people who need to see your personal records are allowed to look at them. We protect your information through our administrative policies and by adopting appropriate safeguards and security measures.

Use and Disclosure of Personal Health Information

We may use or disclose your personal health information to:

  • communicate with your various health care providers including your family physician and/or other health care institutions for continuity of care, in order to treat/support and care for you (unless you tell us otherwise);
  • plan, administer and manage our internal operations, and conduct risk-management activities;
  • conduct quality improvement activities (such as sending client satisfaction surveys);
  • teach, conduct research (only under strict rules overseen by a research ethics board) and compile statistics;
  • comply with legal and regulatory requirements;
  • and fulfill other purposes permitted or required by law.

We can assure you that only staff who need your personal health information for direct care or administrative purposes are authorized to access your record of personal health information.

A client’s instruction cannot prevent us from recording information that is required by law, professional standards or our practice.

Please also read the separate Privacy Notice regarding our clinic access to ConnectingOntario EHR.


Audio/Video Recordings of Communications with Front Desk and Common Area:

Please be aware that communication and messages between you and the clinic by telephone, may be monitored and recorded by Get Well Clinic for quality improvement purposes.

Our common areas in the clinic also have video surveillance for security purposes.

Due to patient confidentiality, we do not allow patients and visitors to use recording devices (such as your smart phone) while on our premise, without express consent by our staff.


To Access or Correct Your Information

If you believe a record of personal health information held by Get Well Clinic is inaccurate or incomplete, you may make a written request for correction. Please contact: Kevin Lai, 649 Sheppard Ave West, Toronto, ON, M3H 2S4, 416-223-4567.

For More Information, Comments or Complaints

If you would like more information or have questions or concerns about our privacy and information practices, please contact: Kevin Lai, 649 Sheppard Ave West, Toronto, ON, M3H 2S4, 416-223-4567.

You may also make a complaint about our information and privacy practices to the Information and Privacy Commissioner at:

Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Tel: (416) 326-3333
Toll-free: 1-800-387-0073

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